These answers apply to shopping with Sun Bum.
Frequently Asked Questions
Use this guide from our store to review frequently asked shopping questions. This guidance applies to sunbom.shop. For help with this page, contact Support@Sunbom.shop.
How we handle contact options
The following contact options guidance applies to purchases from our store. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Our approach to tracking
This tracking section covers orders and visits through this website. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Our approach to refund timing
The following refund timing guidance applies to purchases from our store. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
How we handle returns and exchanges
For customers using this website, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Store guidance on return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Details about products
This products section covers orders and visits through this website. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
What customers should know about delivery timing
For customers using this website, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Store guidance on payment methods
Customers can rely on the following guidance from our store about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
What customers should know about products
We publish this products guidance for customers using this website. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Information covering shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Store guidance on shipping cost
Customers can rely on the following guidance from our store about shipping cost. How can I contact you?
Email Support@Sunbom.shop, call (360) 824-3792, or write to 623 Griswold St, Detroit, Michigan, 48226, United States. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Contact Information
Email: Support@Sunbom.shop
Phone: (360) 824-3792
Physical address: 623 Griswold St, Detroit, Michigan, 48226, United States