This Shipping Policy applies to orders placed with Sun Bum.
Shipping Policy
Our store organizes its rules on processing, delivery, and tracking in the following sections. This guidance applies to sunbom.shop. For help with this page, contact Support@Sunbom.shop.
Details about processing and transit
Customers can rely on the following guidance from our store about processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
How we handle returns after delivery
We publish this returns after delivery guidance for customers using this website. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Sunbom.shop or (360) 824-3792. We will work with the carrier and provide an appropriate resolution under our Refund Policy. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
How we handle delivery issues
The following delivery issues guidance applies to purchases from our store. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Store guidance on tracking and addresses
Customers can rely on the following guidance from our store about tracking and addresses. Orders placed before 5:00 PM (store local time) enter the same-business-day processing queue when operationally possible. Customers remain responsible for taxes required by applicable law. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Details about delivery area
Customers can rely on the following guidance from our store about delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Our approach to delivery area
For customers using this website, this section explains delivery area. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. This section applies specifically to sunbom.shop. Questions about this section may be sent to Support@Sunbom.shop.
Contact Information
Email: Support@Sunbom.shop
Phone: (360) 824-3792
Physical address: 623 Griswold St, Detroit, Michigan, 48226, United States